Dec 1 2009

Fedex Home for the Holidays!

Trying out FedEx home delivery for all my holiday orders and so far great, Just started shipping with them Friday after Thanksgiving and a couple large canvas’ are already hanging on the wall. So nice to hear packages were waiting on clients when they returned from Thanksgiving (instead of damaged or lost: USPS & UPS).

11 orders out to 8 states: The FedEx pickup guys just come and grab the packages – two batches so far: one Friday and the second went out today (Tuesday). I’m having a great time tracking them with the FedEx tracking software & calling people that the system says were delivered to today! :) I have a nice desktop app that shows a collapsible list of the shipments by delivery day…

FedEx App

Caught up on all orders through Nov 18 – all are shipped out and should arrive this week or awaiting pickup. Currently working on orders from Austin Junior League and those placed over the phone & in studio last week.


Oct 22 2009

October Orders Delayed…

New orders for October* will be delayed a few days while Epson investigates an anomaly I’m seeing in dark black areas on some prints. Originally looked like canvas settings only but using a workaround with a different profile is giving similar problems intermittently. While not apparent on most images, I’ve decided to hold off printing on the 9900 while Epson looks at the test prints I sent in earlier this week**.

Just stocked up on 9900 ink etc. but my backup printer (4800) is out of some inks. Next week I’ll evaluate whether I need to bring the backup printer back into production – just so much easier on the new printer ;)

I’m notifying clients right now, just wanted to post the details here on my blog. Will provide updates here as well, but as always please feel free to contact me with any questions :)

* Orders affected include the Rio Grande Art Festival in Albuquerque, Georgetown, online store orders placed in October,  and a couple special orders prior.

** For quality assurance and the fact it’s getting very expensive… :o
Even I cannot see the anomaly on most images printed in the last few days, but just the potential is enough for me to pause. I’ve spent most of the week trying to use a workaround, but just not 100% comfortable with the results. I’m sure everyone will appreciate the diligence and my desire to provide you with the absolute best quality print of my images :D

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